Refund policy

Refund & Return Policy

At The Velore, we want you to love your Glow Ritual. If you don't, we're here to make it right.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you're not satisfied with your purchase, contact us within 30 days of delivery at support@thevelore.com to start a return.

Eligibility
To be eligible for a return, your item must be in its original condition and packaging. To complete your return, we require your order number and proof of purchase.

How to Start a Return
Email us at support@thevelore.com with your order number and the reason for your return. We'll respond with return instructions. Please do not send items back before contacting us.

Return Shipping
Customers are responsible for return shipping costs, which are non-refundable.

Refunds
Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@thevelore.com with photos, and we'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on items that have been used extensively or returned outside the 30-day window, except in the case of defects.

Contact
Questions about a return? Email us at support@thevelore.com and we'll be glad to help.